ORDERING INFORMATION

For all online customer service and product enquiries, please email hello@beachgoldabli.com

GENERAL SHIPPING INFORMATION

We currently send all orders from our headquarters in Bali, Indonesia.

Once we receive your order, you will receive a confirmation email.

We will endeavour to process all online shopping within 2 business days of placing your order. Once your order is complete and has been shipped, you will receive a tracking information email. 

Please contact us if you do not receive your confirmation of order and / or tracking information email at: hello@beachgoldbali.com

Please be mindful that over the weekends, public holidays and religious holidays, we cannot guarantee the same time period of processing orders.

All orders placed on the weekend or a public holiday will be processed on the following business day.

We use DHL for most orders. Packages sent with DHL usually take 2-4 business days to arrive at their destination.

If you require your items to be expedited in a faster time frame, please specify this in the notes section on your order.

SHIPPING COMPLAINTS

All time-frames given for shipping are a guideline, we are not responsible for this shipping guide and cannot guarantee that the package will arrive in the time allocated.

Furthermore, we are not responsible for any property that is lost, damaged or stolen.

If you have any issues with shipping, please report to the designated shipping company with your complaints if you come across any of these issues. 

If you do not have any response from the shipping company please contact us at hello@beachgoldbali.com

CUSTOMS & DUTIES

We are not responsible for any import duties, customs and local sales taxes you may incur by your country of origin.

We advise you to familiarize yourself with your packages destination import duties, customs and local sales tax as a payment penalty may occur from customs to release your goods.

We would also advise to check on the rules and regulations for importing foreign goods and products. Beachgold will not be held liable for any of these issues, fees or taxes if they incur.