Top handle basket
- Unique triangle shaped top handle.
- Open weave construction.
- Structured design.
- Lined with abstract printed cotton.
- 100% Ethically sourced Rattan.
- Weight: 220 grams
- Height: 20 cm
- Length: 30 cm
For all online customer service and product enquiries, please email email@example.com
GENERAL SHIPPING INFORMATION
We currently send all orders from our headquarters in Bali, Indonesia.
Once we receive your order, you will receive a confirmation email.
We will endeavour to process all online shopping within 2 business days of placing your order. Once your order is complete and has been shipped, you will receive a tracking information email.
Please contact us if you do not receive your confirmation of order and / or tracking information email at: firstname.lastname@example.org
Please be mindful that over the weekends, public holidays and religious holidays, we cannot guarantee the same time period of processing orders.
All orders placed on the weekend or a public holiday will be processed on the following business day.
We use DHL Express International for all orders. Packages sent with DHL usually take 3-5 business days to arrive at their destination, depending on where you are located.
If you require your items to be expedited in a faster time frame, please specify this in the notes section on your order.
All time-frames given for shipping are a guideline, we are not responsible for this shipping guide and cannot guarantee that the package will arrive in the time allocated.
Furthermore, we are not responsible for any property that is lost, damaged or stolen.
If you have any issues with shipping, please report to the designated shipping company with your complaints if you come across any of these issues.
If you do not have any response from the shipping company please contact us at email@example.com
RETURNS, REFUNDS & EXCHANGES
Beachgold offers returns, refunds and/or exchanges if there is a change of mind or if the garment is faulty beyond repair.
Our return and exchange policy is valid for 14 days from the day your item arrives. If 14 days have passed since your purchase, unfortunately, we can no longer offer you a refund, exchange or credit note.
To be eligible for a refund, exchange or credit note please read the following instructions:
- Once you have received confirmation, the item(s) can be posted back but must be unused with Beachgold garment tags still attached, in the original packaging and packing slip invoice included.
- Once your returned item has been checked and accepted, you will receive an email confirmation.
- Returned items are eligible for a full refund, exchange or credit on the site, please specify what option you would like to proceed with.
- Refunds, exchanges and credit notes can take up to 14-days to be issued.
- Any returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Customers are responsible for all shipping and handling charges for the refunded item.
IMPORT DUTIES & CUSTOMS COLLECTION CHARGES
Beachgold is not liable for any import duty or customs collection charged by DHL.
Only regular priced items may be refunded, all sale items are final sale and will not be refunded or exchanged. Sale items include discounted items and any reduced item promotions.
The 2 for 50% offer or any similar offer is not eligible for return or credit.
If you have any questions regarding sale items please email firstname.lastname@example.org.